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returns & refunds policy

Easy Returns

Love it or send it back, it’s that simple! we are committed to customer satisfaction so if you are not 100% satisfied with any purchase, simply return it within 30 days to receive a full refund. or, you can exchange it within 30 days for a like or different item.

If you need to return or exchange an item, click here to begin the process and print a return label. It’s convenient and trackable. Please note you will be charged $6.95 for using the pre-paid return label.

With our Pre-Paid Return Label service, you will have real time tracking, priority processing, and your package will be fully insured. You will not be charged the cost of return shipping if it is due to defective item(s), item(s) damaged in shipping, or if the return is a result of our error (you received an incorrect order or item, etc.).

Please use original packaging if intact or other sufficient packaging to assure a safe return. If items are damaged during the return shipping due to insufficient packaging, you may not be eligible for a refund or exchange.

FAQs

How much does a Prepaid Return Label cost?
Our Prepaid Return Label costs $6.95. The amount will be deducted from your return or charged to your payment method on file if making an exchange.

Will I be getting a credit or a gift card for my return?
Returns are accepted within 30 days and will be refunded back to your original form of payment. For returns after 30 days you will receive a Gift Card equal to the net return value.

How long will it take to get my refund?
Once your return is received in our facility, we ask that you please allow a few additional business days to process your items as our Returns Department processes returns in the order they are received. If we have your email address on file, we will send a return confirmation email once your item(s) have been received and refunded. It can take 3-5 business days for the refund to appear on your original form of payment.

How long will it take to receive my exchange?
After your exchange is processed and shipped, it will take 4-7 business days for it to be received to your location.

Are Sale Items Eligible for Returns?
No, all sales are final on clearance items, and are not eligible for returns or exchanges.